Return Policy

RETURNS


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@beds4us.com Please note that returns will need to be sent to the following address:
Unit 37 Joseph Wilson estate, Whitstable, ENG, CT53PS, United Kingdom

If the item needs to be collected then please contact us at sales@beds4us.com If there is no fault with the item then you may need to pay a £25 collection fee.

If your return is accepted, we’ll send you instructions on how and where to send your package or what to do for a collection. Items sent back to us without first requesting a return may not be accepted.


Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

You must speak to us about a return and explain your reasons behind the return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@beds4us.com